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Privacy Policy

Universal Cosmetic Co., Ltd. ( hereinafter referred to as "we" or "our" ), the operator of OSEUR, respects your privacy and is committed to protecting it.

This e-commerce website is powered by SHOPLINE ( hereinafter referred to as "SHOPLINE" ), a SaaS service provider. When you visit or purchase on our website ( hereinafter referred to as the "Store" ), we may collect and use personal information about you ( including your employees and / or persons who act on your behalf ). This Privacy Policy will help you understand the following:

  • How we collect your personal information
  • What personal information we collect
  • Why we collect your personal information
  • How we use personal information
  • How we use “Cookies” and other similar tracking technologies
  • How we process, share, transfer and disclose personal information
  • How you exercise right over your personal information
  • How we protect personal information
  • How we update this Privacy Policy
  • How to contact us

How we collect your personal information

We may collect personal information about you from various sources. When you engage with our websites we may collect information directly from you. When you visit our store or social media platforms ( or their mobile applications, such as Facebook, Instagram ), we may use cookies and similar tracking technology to collect information automatically from your browser or device.

What personal information we collect

The following are the categories and specific types of personal information that we collect: 1. Identifiers: (1) Basic Identifying Information ( such as your full name, postal address, e-mail address, phone number, etc. ); (2) Financial Identifiers ( such as your credit card or account information ); (3) Government-Issued Identifiers ( such as ID card number, tax ID, etc. ) 2. Personal Characteristics: Personal Descriptions ( such as gender, date of birth, skin tone and type, and other beauty profile information you provide ) 3. Social Circumstances: (1) Housing ( such as home address, and household information ); (2) Economic Status ( such as estimated income, education level, and type of occupation ); (3) Lifestyle ( such as spending habits and preferences).

Information you provide

You may choose to provide information to us in a number of ways, such as when you register for an account or create a profile, when you make a purchase on our website or in our stores or via our social media pages. The types of information you may provide to us ( where applicable ) include:

  • Contact information ( such as name, postal address, email address, mobile or other phone numbers, mobile service provider );
  • Age and date of birth;
  • Gender, preferred language;
  • Account information ( such as usernames and passwords );
  • Payment information ( such as your payment card number, expiration date, delivery address, and billing address );
  • Purchase history;
  • Product preferences and communication channel preferences;
  • Content you provide ( such as photographs, videos, reviews, articles, survey responses and comments );
  • Information provided to us through social media networks when you visit our social media pages ( such as your name, profile picture, likes, location, friend list and other information made publicly available by you on the social media network );
  • Device information provided to us through the type of device you use when you visit our store and social media pages which may also include your unique device identifier, IP address, type of device or mobile operating system.

Certain services and promotions may not be available if you do not provide your personal information.

Why we collect your personal information

We collect your information in order to offer you our products and services, ensuring a seamless and personalized experience. This includes, but is not limited to: (1) Customer management and services; (2) Consumer protection; (3) Online shopping and other e-commerce services; (4)Verification of your personal identity ( such as to protect you from fraud and other criminal activities ); (5) Resolution of various types of disputes ( including but not limited to consumer disputes, intellectual property disputes, etc. ); (6) Enhancement of secure transaction practices; (7) Debt collection; (8) Notification of business opportunities, products, services, and updates; (9) Detection and protection of you and the store from errors, fraud, or other criminal activities, and monitoring compliance risks; (10) Investigation of potential unlawful acts related to personal safety, property security, and breaches of contract; (11) Fulfillment of terms and conditions and return / exchange policies; (12) Compliance with legal obligations; and (13) Other purposes for which you have provided consent at the time of collection.

How we use personal information

We may use the information provided to:

  • Sending you promotional materials or other communications, in accordance with your communication preferences.
  • Provide products and services to you.
  • Contacting you to follow up or confirm your orders, appointments, returns, or refunds, and sending you other non-marketing communications related to the products and services we provide to you.
  • Processing your payments and / or transactions.
  • Creating and managing your account, including accessing your purchase history records.
  • Responding to your inquiries.
  • Personalizing advertisements in our store, social media outlets, and other platforms based on your interests and history.
  • Communicating with you and managing your participation in special events, contests, sweepstakes, campaigns ( if any ), surveys, and other promotions.
  • Operating and evaluating our business ( including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, conducting market research, data analysis, and customer relationship management programs, as well as performing accounting, auditing, and other internal functions ).
  • Complying with applicable legal requirements, relevant industry standards, and our policies.
  • To avoid data duplication and ensure the accuracy of your personal information, we regularly conduct data cleansing ourselves or through our service providers, linking or merging our records.

If we use your information in ways not mentioned here, we will let you know in advance.

If you provide us with your personal information, we intend to use it for direct marketing purposes to provide or promote the availability of our goods or services.

However, we will confirm with you during the first transmission of marketing messages that you do not object to receiving such marketing messages. If you do not wish to receive them, you can express your preference to us when receiving the marketing messages for the first time or refuse to receive any further marketing messages at any time.

If you provide us with the relevant information and explicitly consent to such use, we may use various types of personal data mentioned in the section "Information You Provide" for direct marketing.

Direct marketing communications may be sent to you through various channels, including phone calls, mail, emails, SMS, mobile applications, web applications, social media outlets, and other communication methods. If we have obtained your consent, the personal information you provide in the form or when subscribing to the above will be used for marketing purposes.

The handling of any data transfer issues related to this paragraph will be consistent with the content provided in our Privacy Policy. We will only use your personal data for direct marketing in accordance with the Personal Data Protection Act of the Republic of China ( Taiwan ).

How we use “Cookies” and other similar tracking technologies

(1) What are "Cookies"?

Cookies are small file stored by a website server on your computer, mobile device, or any other smart terminal device when you log in to or browse the website. It typically contains identifiers, the name of the website, and some digits and characters. When you revisit the website, the server can identify your browser through the Cookie. Cookies may store user preferences and other information.

(2) How are "Cookies" used?

When you use our website, we may collect information about the device model, operating system, device identifier, and login IP address of the data subject through Cookies or similar technologies. We also cache the browsing and clicking information of the data subject to view their online behavior. Cookies allow us to identify you when you access the website, continuously optimize the user-friendliness of the website, and customize the website based on your needs. You can also change your browser settings to reject Cookies from our website, but this may affect your use of certain features on the website. In the SHOPLINE platform, we use Cookies and similar technologies to identify whether you are an existing user or member, allowing you to stay logged in and authenticated across multiple pages without the need for re-login.

(3) How to manage "Cookies"?

You can manage or delete certain types of tracking technologies according to your preferences. Many browsers have a "Do Not Track" feature that sends a request to websites to disable tracking.
In addition to the controls we provide, you can also choose to enable or disable Cookies in your internet browser. Most internet browsers allow you to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but you can change this setting. For more information, please refer to the "Help" menu in your browser or the documentation of your device.

How to control and delete cookies on your browser:

If your browser is not listed, please refer to its official documentation or help center.

You can delete Cookies by clearing the cache. When you browse web pages without logging in, we collect Cookies necessary for implementing browsing functionality in order to provide you with relevant services. Please note that if you refuse to use or delete Cookies, you will need to manually change user settings with each visit. We may not be able to provide you with ahigh-quality user experience, and some features may not function properly.

How we process, share, transfer and disclose personal information

(1) Process

Certain features of the store may be provided by our third-party partners, and we may entrust partners ( including technical service providers ) with the processing of certain personal information of the Personal Data Subjects. For example, when you use auto-payments feature, we may ask third-party payments companies to process your credit card information so that to charge you relevant services fee as directed by you; when you use SHOPLINE Payments, we may ask third-party services providers which can facilitate us in “Know Your Client” and transaction monitoring and risk management, to process your personal information. We will sign confidentiality agreements with the third-party services providers to govern purposes of data processing, process period, and the responsibilities of both parties, and will ask the partners to process data in accordance with our requirements and this Privacy Policy. If you do not agree the partners to collect personal information necessary for the provision of relevant services, you may not be able to use the relevant services.

(2) Share

We do not share personal information with any third parties unless one or more of the following circumstances exist:

  • At the request of the Personal Data Subject, or with the prior explicit authorization or consent of the Personal Data Subject;
  • Related to performance of our obligations under laws and regulations;
  • Directly related to national security or national defense security;
  • Directly related to public safety, public health and major public interests;
  • Directly related to criminal investigation, prosecution, trials and enforcement;
  • For the purpose of safeguarding the life, property and other major legitimate rights and interests of the Personal Data Subject or any other person, but it is difficult to obtain the consent of that person;
  • The personal information involved is disclosed to the public by the Personal Data Subject;
  • The personal information involved is collected from lawfully and publicly disclosed information.
  • Sharing with affiliated companies of SHOPLINE: In order to provide you with SHOPLINE products and services, to make recommendation that may be of interest to you, to troubleshoot accounts issues, and protect the personal and property safety of our affiliated companies or other users or the public, you acknowledge and agree that we may share your and your customers' personal information with our affiliated companies. We will only share personal information to the extent necessary and are bound by purposes as specified under this Privacy Policy. If we share sensitive personal information or our affiliated companies use and process the personal information for different purposes, we will seek authorization and consent from you again.
  • Sharing with our third-party partners: We will only share personal information for lawful, legitimate, necessary, specific and explicit purposes, and will only share personal information necessary to provide relevant services to you or your customers. We will not share personal information that can identify the Personal Data Subjects, unless otherwise permitted by laws or regulations. Generally, these third-party partners are also data controllers who will process personal information in their own accounts after obtaining the consent of the Personal Data Subjects. Such partners may have their own separate privacy policies and user agreements.

In addition, when you visit the store, we will use third-party features or services ( including apps from Apps Store, payments gateways or logistics services providers ). Please note that such features or services are provided by third parties. The rules and procedures described in this Privacy Policy do not apply to such third-party features and services. Any information you provide to third-party websites or services will be provided directly to the network operators of these services. Even if you access through the store, you must comply with the applicable privacy policies and user agreements ( if any ) of these third parties. We are not responsible for the content of any third-party websites, and third-party policies on personal information and security measures. You shall read and understand the privacy policies and user agreements of third parties before providing any personal information to them.

(3) Transfer

In principle, we will not transfer control of personal information to any third parties, except in the following circumstances:

  • At the request of the personal information subject, or with your prior express authorization or consent;
  • Related to performance of our obligations under laws and regulations;
  • Directly related to national security or national defense security;
  • Directly related to public safety, public health and major public interests;
  • Directly related to criminal investigation, prosecution, trials and enforcement;
  • For the purpose of safeguarding the life, property and other major legitimate rights and interests of the Personal Data Subject or any other person, but it is difficult to obtain the authorization and consent of that person;
  • The personal information involved is disclosed to the public by the Personal Data Subject;
  • The personal information involved is collected from lawfully and publicly disclosed information;
  • Transfer in the event of a change of operational entities following an acquisition, merger, reorganization or bankruptcy.

Note: If transfer is necessary due to the above reasons, we will inform you of the purpose and type of transfer and transferee of the information before the transfer ( we will also let you know if sensitive information is involved ) and obtain your consent to such transfer, except as otherwise provided by law or regulation. The transferee will continue to perform personal information related obligations hereunder. If we go bankrupt or cease operation and there is no transferee, we will delete or anonymize your personal information.

(4) Public disclosure

In principle, we will not disclose your personal information to the public or undefined groups, except that we may disclose your personal information based on our agreement with you or according to applicable laws and regulations.

How you exercise right over your personal information

We offer you certain choices in connection with the information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, please contact us in the manner specified below.

  • Email Opt-Out:
    You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us described in the "How to Contact Us" section below.
  • Social Networking Application Opt-Out:
    To remove or delete our social media applications from your social networking account, follow the instructions from the particular social network. For Facebook, please refer to the instructions provided in the Facebook Help Center.
  • Geolocation Data:
    When using our mobile application, you may be prompted to provide your geolocation through the application. You can choose not to share detailed geolocation data by adjusting the location services settings on your mobile device. To decline sharing your detailed geolocation data, please follow the instructions to change the relevant settings on your mobile device, or alternatively, contact your service provider or device manufacturer.
  • Withdrawal of Consent:
    You have the right to withdraw any consent you previously provided to us or object to the processing of your personal information at any time for legitimate reasons. We will apply your preferences in the future. In some cases, withdrawing your consent for us to use or disclose your personal information may mean that you cannot take advantage of certain products or services we offer.
  • Access and correct your information:
    You have the right to request access to any personal information we hold about you, to update and correct inaccuracies in your personal information, or delete such information as appropriate. The right to access personal information may be subject to local legal requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You can request to view, change, or delete your personal data by sending an email to info@oseur.com.tw.

How we protect personal information

We take the personal information security very seriously. We have adopted technical security measures, appropriate management system and other protections to prevent leak, damage, misuse, unauthorized use, disclosure or amendment of your personal information. However, no system is perfectly secure and free from vulnerabilities, and we cannot guarantee the security of information about you in all circumstances, including the security of your information during transmission to us or the security of information on your mobile devices. For details on how SHOPLINE retains and protects personal information, please refer to the SHOPLINE Privacy Policy.

How we update this Privacy Policy

We may revise this privacy policy from time to time and will post the date it was last updated at the bottom of this privacy policy. We will provide additional notice to you if we make any changes that materially affect your privacy rights.

How to contact us

If you have any questions or concerns regarding this Privacy Policy, or if you wish for us to update information regarding you or your preferences, please contact us via email at info@oseur.com.tw

Last Update: 2023 . 06 .14